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Frequently Asked Questions

Courier Services

Q: Do you provide packaging?

A: No, but we can provide a self-seal tamper proof flyer bag for smaller consignments.

Q: Can you courier to a private bag?

A: No, but we can courier to the physical address. We have a separate mailing service through the SA post office if required, however, we do recommend the courier service.

Q: Do you transport live stock?

A: No, we do not transport livestock.

Q: Can you do same day deliveries in Gauteng?

A: Yes, we specialise in same day deliveries in Gauteng

Q: Can you deliver from Sandton to Cape Town?

A: Yes, we offer a comprehensive local, national and international courier service.

Q: What information do you need from me to get a quote?

A: We require the following information in order to generate a quotation:

  • The dimensions of the package (length, width and height in centimetres)
  • The weight
  • A brief description of the contents
  • The address that we would need to collect from
  • The address that we would need to deliver to
Q: Do you accept payment via credit card?

A: Yes we do, online via Payfast, however drivers do not carry card machines. We also accept payment via EFT, or cash on delivery with in Gauteng only.

Q: Can I track my consignment online?

A: Yes, we have an online tracking facility on our website. We also have a dedicated customer services department that you can contact via email, WhatsApp and on our webchat.

Specialised Services

Q: Can the SAPS clearance process be expedited?

A: No, there is no legal way to expedite a police clearance. They are currently taking 10 -15 working days to complete the process.

Q: Can the DIRCO process be expedited?

A: No, there is no legal way to expedite the legalisation process with DIRCO. They are currently taking +/- 7 working days to complete the process.

Q: Can you collect my visa from an embassy?

A: Yes, we can assist to collect your visa from an embassy and courier it directly to you.

Q: Do you submit and collect documents to/from DIRCO?

A: Yes, we offer a service to submit documents to DIRCO and to collect and courier them back to you once the process has been completed.

Q: Can you get my documents notarised and legalised by the high court?

A: Yes, we offer a notary and high court service to get your documents legalised.

Q: Will my documents be safe with you?

A: Yes, we offer a self-seal tamper proof flyer bag for your documents and they are tracked and monitored by our team every step of the way.

Q: Do I need to book appointments and complete a cover letter for DIRCO?

A: No, we have a set appointment with DIRCO every week to submit and collect documents. We also complete all of the necessary paperwork and cover letters on your behalf.